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Privacy Statement (UK)

Orans London – Privacy Policy

Last updated: 20 November 2025

Orans London Limited (“we”, “our”, “us”, “Orans London”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store and share your information when you visit our website or purchase our products in the United Kingdom.

By using our website or providing your personal data, you agree to the practices described in this policy.

1. Who We Are

Orans London Limited
12 The Business Village, Wexham Road, Slough, SL2 5HF

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Personal Data We Collect

We may collect the following types of information:

a. Information You Provide Directly

  • Contact details (name, email address, telephone number, billing and shipping address)

  • Order information (products purchased, payment confirmation)

  • Account details (login information if you create an account)

  • Communication content (emails, customer service messages)

b. Information Collected Automatically

  • Device information (IP address, browser type, operating system)

  • Usage data (pages visited, time spent, clicks)

  • Cookies and tracking technologies (see section on Cookies)

c. Payment Information

Payments are processed securely through third-party provider, Stripe.
We do not store your full payment card information.

3. How We Use Your Personal Data

We use your information to:

  • Process and fulfil your orders

  • Provide customer support

  • Manage your account

  • Send transactional emails (order confirmations, shipping updates)

  • Improve our website and services

  • Conduct fraud prevention and security checks

  • Send marketing communications (only with your consent or legitimate interest)

4. Legal Bases for Processing

We rely on the following lawful bases under the UK GDPR:

  • Contract: processing necessary to fulfil your orders

  • Consent: when you opt-in to marketing

  • Legitimate interest: improving our website, preventing fraud

  • Legal obligation: keeping necessary tax and accounting records

5. Marketing Communications

You will only receive marketing emails if:

  • You have opted in, or

  • You have made a purchase and have not objected (legitimate interest)

You can unsubscribe at any time by clicking “unsubscribe” in our emails or contacting us directly.

6. Sharing Your Personal Data

We may share your data with trusted third parties, including:

  • Payment processors (e.g., Stripe)

  • Delivery and fulfilment partners

  • Website hosting providers

  • Analytics providers

  • Professional advisors (legal, accounting)

We only share the information necessary and require all third parties to keep your data secure.

We do not sell your personal data to third parties.

7. International Transfers

Some service providers may operate outside the UK.
Where this happens, we ensure appropriate safeguards are in place (such as the UK’s approved standard contractual clauses) to protect your information.

8. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, including:

  • Order and transaction data – 6 years (legal requirement)

  • Marketing data – until you withdraw consent or object

  • Customer service records – typically 3 years

9. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion (“right to be forgotten”)

  • Object to marketing communications

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)
    (www.ico.org.uk)

To exercise your rights, contact us at: info@oranslondon.com

10. Cookies and Tracking Technologies

We use cookies to:

  • Enable essential website functions

  • Analyse site performance

  • Personalise your experience

  • Support advertising (if applicable)

You can manage cookie preferences via your browser settings or our cookie banner. Please see our cookie policy here: www.oranslondon.com/cookie-policy-uk

11. Security

We take reasonable and appropriate technical and organisational measures to protect your personal data, including encryption, access restrictions, and secure servers.

However, no method of transmission over the internet is completely secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will always be posted on this page with a new “Last updated” date.

13. Contact Us

For questions about this Privacy Policy or your personal data, contact us at:

Email: info@oranslondon.com
Address: 12 The Business Village, Wexham Road, Slough, SL2 5HF

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